FAQs

1. Where are the products shipped from?

All our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer you a wide range of high-quality household gadgets at affordable prices.

2. Where can I contact you?

You can contact us by sending an email to geniuswareinfo@gmail.com. Our customer support team is available to assist you with any questions or concerns you may have. We strive to respond to all inquiries within 24 hours.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. To initiate a return, please contact us at geniuswareinfo@gmail.com. Please note that items must be returned in their original condition and packaging.

4. What is your refund policy?

Our refund policy allows you to return your item within 30 days of receiving it for a full refund. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, are exempt from our refund policy. For more information, please refer to our refund policy.

5. How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

6. Do you offer exchanges?

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the unwanted item for a refund and placing a new order for the desired item. This will ensure a faster and smoother process.

7. Can I cancel my order?

Once an order has been placed, it cannot be canceled or modified. We strive to process and ship orders as quickly as possible to ensure timely delivery. If you have any concerns about your order, please contact us and we will do our best to assist you.

8. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that shipping times may vary depending on the destination. Additional customs fees or import duties may apply, which are the responsibility of the customer. Please check with your local customs office for more information.

9. Are the products covered by a warranty?

Most of our products come with a manufacturer's warranty. The specific warranty details can be found on the product page. If you have any questions about a particular product's warranty, please contact us and we will be happy to assist you.